Article Summary: An ARS Rescue Rooter Orlando Review
Also known as American Residential Services found on these sites:
PICTURES: Here is a collection of images of ARS Rescue Rooters work.
***Below is a video collection showing ARS Rescue Rooter of Orlando Florida and the HVAC system they installed at our home in Port Orange. Port Orange is just south of Daytona Beach along the Eastern Atlantic Ocean.
It is now the morning of day 15 and no one from ARS has even stopped out to check this unit. Even after all my complaints this company cares that little.
Please take a minute and review the video below before you get blindly get involved with ARS. If you have had a similar service or installation issue please share your story in the comments.
Has Home Depot Solicited ARS Rescue Rooter To You & Your Family?
On the afternoon of May 13th 2020, ARS Rescue Rooter of Orlando came to our home after we were solicited by a vendor who was inside the Port Orange Florida Home Depot. We trust Home Depot since we do a lot of business with them. In fact, we just remodeled our home using solely Home Depot Products.
We were promised the world by our salesman (Brian V.) who spent almost two hours here with us measuring and laying out the install he got rushed to tomorrow. He claimed they were the largest HVAC service in Florida and could serve us much better than anyone else.
Brian’s pitch was so good that we were completely sold and paid $8000 in full for a new Rheem 3.5, 14 SEER unit. As part of the deal he would have the main supply and return lines fully replaced with new 14″ insulated tubing.
What do you mean you didn't get 3 estimates?
I know, we never do this. Brian had printed materials and was slick! Brian even pulled the old show them a $10,000 ticket and throw in a free upgrade. Closed us with the “double military discount” and “senior citizen discount” saving us over $2000.
It happened so quick and since he pushed for a next day install, we never had a chance to check them out.
What Did We Buy & What Were The Terms?
We bought a Rheem heat pump 3.5 ton 14 seer unit. We have already involved Rheem in our dispute by filing with the BBB against them.
Rheem assured us that the parts inside the unit have a 5 year warranty.
We were sold a 10 year warranty through ARS and we are definitely worried that guarantee is worthless! So now we will be 5 years short of the warranty which sold us this unit.
Jose (our ARS salesman) also assured us that Rheem was the unit to choose since it had a steller reputation. The truth is that there must have been some form of incentive for him to steer us that direction.
We were also assured (showed a flashy guarantee card) that said if we had any issues they would set it right or refund our money. In fact ARS has a web article stating just that!
The above ARS Exceptional Service Guarantee says:
The small print says…
“*If, for any reason, within one (1) year of the date of the original invoice, you are dissatisfied with our work in your home, we’ll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.”
Done right the first time, trusted technicians, great service claims onsite:
So where are we today 14 days after the install:
We are day 14 after the initial install where the ARS Techs left the unit poorly installed (very off level, leaking water, leaking air). We have been trying for almost 2 weeks now to get them back here. We have been stood up twice now and have yet to get the return call back from corporate or Orlando’s main ARS office, as promised.
Our BBB (Better Business Bureau) Complaint:
Filed by :
2280 La Flor Lane
Port Orange FL 32129
Filed against :
ARS of Orlando
3012 Mercy Dr # 3008
Orlando FL 32808-3139
Filed on : May 16 2020 – Complaint Description:
We were solicited at Home Depot and without getting several quotes we trusted our ARS sales rep. That was a mistake! This company is using low end subcontractors that barely speak English. Our sales rep assured us that our unit would be install by a licensed HVAC installer. I find it very hard to believe that either of the reps sent out were licensed. In fact, one did not speak any English and the main rep just broken English. During the sale we were promised several things one was 14 inch air lines. They tried to switch to a lesser line and we almost fired them before they got started. The sale rep spent almost 2 hours with us taking note which never made it to the install team. When they left they did not clean up inside or outside. They did not seal the unit to the building with a tin piece as stated. They did not close up the exterior access panel. They left cigarette butts and trash on the curb. They were not friendly and not happy with the miss communication between sales and installer. The overall experience was just bad. We would not do business with them again and will need to have their work inspected by a 3rd party. We will also need to check on the permits to see if they were actually pulled as this was a main sales feature. All in all we feel this company has serious internal issues and unhappy techs. Sales really misled us.
Your Desired Resolution:
Finish the job. We took a video and will be uploading it to the web. We really hate piss poor business and will not accept the service you have delivered.
Our Complaint after ARS Rescue Rooter Orlando stood us up:
Ben: Hello, thanks for contacting ARS Orlando. My name is Ben, may I have your name?
Ben: Are you there?
You: Hey Ben. As per our guarantee we want you to come out and remove the system you installed and put back our old system. Your team was supposed to be out here yesterday as per corporate orders.
You: address is 2280 la flor lane port orange fl 32129
Ben: Hi there! I apologize for the inconvenience. Someone from our office can help you with this. May I have your contact information (Phone number and email) for your reference?
You: We have documented in video our complaints and your no show and this request for your company to honor your removal policy.
Ben: I completely understand. May I have your phone number and email address to better assist you?
You: 729 498 1989
Ben: Thank you for the information. May I also have your name please?
You: (720) 498-1989
You: Thomas Bowman
Ben: Thanks, Thomas. I have forwarded your information to our office and someone will contact you as soon as possible. Is there anything else I can help you with?
You: Nope just needed to document this request.
Ben: I completely understand. Thank you for contacting ARS/ Rescue Rooter Orlando.
System: The chat session has ended.
A Third Party Inspection (Not ARS):
So we decided that it would be smart to call a local HVAC company and see what their thought were on this install. We paid for a service call but having something from a 3rd party I think is worth it.
We asked a bunch of questions and had the tech check the unit. He commented on the missing dog house rear cover not being installed and how water was getting into the system & tubes. We said to him we were told it is a custom piece and he laughed. Apparently this is something they make on-site with great ease.
He also verified the unit was leaking and that it is very off level. Inside the house where they made the connections was also poorly connected with just a zip tie.
We also inquired about Rheem being one of the best and he also claimed that that was NOT true.
Finally Someone Calls Back!
It’s almost 5 pm Wednesday and it took 30 hours for ARS Orlando Escalations to call back!
Late last week we spoke with Betsy (after our first round of complaints) about how bad a job this crew did. We told her the building was left wide open. We told her the unit was leaking air and water. We told her the pad was set on red bricks and the unit was off level.
She assured my Father they would fix it all and set an appointment for Monday. They never showed and late Monday night I started to look for corporate. We spoke with Amanda who dumped us off on Betsy in Orlando.
To our surprise, when we spoke with her today her excuse was rainy weather and waiting for that tin piece to be made. We informed her again their were multiple issues and wanted (expected) someone out here already to at least evaluate the job.
We sat around all day Tuesday too waiting for a manager, service tech or even Betsy.
A Complete Failure Of All Departments:
I don’t think ARS could do much worse. This company has failed from the ground up. Even their corporate office hasn’t followed up. They just dumped us off on the local ARS company. We just cannot believe that this install happened 14 days ago and no one has stopped out yet to address even sealing up the building.
An Offer By ARS To Set It Right:
Betsy offered me a deal and if I wouldn’t have read all their reviews I might have jumped at it. She offered to remove the unit OR give us $1000 credit and an enhanced 5 year service plan. The service plan included labor and materials but we kinda thought we already had a 10 year warranty.
Wow, what a crappy place they have put us in. Now we face having no system cause I’m kinda sure they won’t bring the working old one back. We also face critters under the building and being days without heat or cooling.
Plus, they replaced the air lines under the building, will they take those? AHHHH!
Decision Time: What Should We Do?
Should we take the deal so we don’t face all the Aggravation that we could potentially go through. Both my Father and I are having a hard time letting them get away with this shit.
If we paid them $8000 and they don’t show up, how can we rely on them for HVAC service especially from Orlando.
We both agree that these guys had little training and no one has been here to inspect their work. The building was left wide open and trash left in all 4 areas they worked in.
We really have a bad taste in our mouths. We told her we will need to sleep on it, but I think ARS needs to go! My Father (retired senior citizen and Vietnam Navy Vet) feels the same. Even though ARS gave us the double veterans discount (clever Jose).
We should have taken the time to research ARS Orlando and the system we were going to buy/install. This is a major home investment, with their reputation can we really take a chance with ARS Rescue Rooter?
5am - I dreamed about ARS!
After a full day of blogging and reliving this hassle I actually dreamed about this too! So aggravating.
It’s early and coffee just won’t satisfy the disturbed feeling I have. With more than 15 hours of my personal time invested in getting ARS to finish the job.
Plus waiting around the house for two full days (no call, no show), my vote is they go!
Resources To Consider:
ARS Rescue Rooter Orlando Yelp Reviews: There are 56 reviews here where people took the time to tell their story. They have a 1.5 out of 5 stars and dozens of nightmare stories!
You will also find over 100 other reviews that have been suppressed and many of those are very negative. Read those ARS reviews here.
ARS Rescue Rooter Orlando Reviews on Facebook: You can also find 187 reviews on their Facebook page. What is disturbing here is even though the majority seem very negative, they still have a 4 star rating. If you scroll to the bottom of their reviews though some appear fake! What I mean is if you look at the profiles they have only reviewed on e company and have a weak timeline.
ARS Rescue Rooter Orlando Reviews on Consumer Affairs: You can also find 85+ verified reviews and ratings here. They have a solid 1 star reputation on Consumer Affairs!
BBB A+ ARS Rating Questioned: Here is an article asking the very question I am. How does ARS Rescue Rooter have so many complaints and an A+ rating on the Better Business Bureau? This just shows how little consumers can trust the BBB.
Resources To NOT Consider:
BBB or the Better Business Bureau ARS Reviews: This is the least trustworthy company I have ever been a member of. I know first hand how the BBB suppresses complaints. That is why I copy every complaint, so I have a copy.
- If you are going to use the BBB as a referral site then you need to physically read the reviews and not just rely on the letter rating. Then you should look at Yelp and some of the reviews on page two of Google.
ARS Website Reviews: I’m fairly certain you wouldn’t rely on this. Let me point out they have 5 star reviews for things like “having catchy commercials”. Plus these are the best of their Google Reviews. You can read all of their Google Reviews here.
Some Sneaky Lawyer Written Paperwork Not Mentioned In the ARS Guarantee!
ARS flashed us a money back guarantee if they could not make us happy. Since they installed a new HVAC unit, left it wide open, leaking and no one from ARS came to even see what these unlicensed HVAC contractors did.
Now I was told by ARS Corporate that Orlando ARS has just one master license and everyone else is just a worker. In our opinion, the two men ARS sent out to our home in no way had any form of formal HVAC training.
ARS tried to get us to sign a document that clearly stated we would lose all out rights. We flat out refused and would hire a lawyer first! Below is a copy of the document ARS sent to us.
This Legal Paperwork Only Serves ARS
RELEASE AND SETTLEMENT OF ALL CLAIMS
This RELEASE AND SETTLEMENT OF ALL CLAIMS (this “Agreement”) releases any and all claims or potential claims by Thomas Bowman (“Releasor(s)“), their agents, representatives, insures, executors, administrators, heirs, assigns, successors in interests and all other with any type of relationship with Releasor who may believe they have an interest in this claim against American Residential Services of Florida, Inc. dba ARS/Rescue Rooter Orlando and any subsidiaries, parents entities, successors, assigns, officers, directors, employees, agents and affiliated entities thereof (collectively, the “Company”).
NOW, THEREFORE, in consideration of the mutual promises and agreements made between the parties to this Agreement, the sufficiency of which is hereby acknowledged, the parties agree as follows:
- The Company agrees to issue a refund in the amount of $8000.00 related to the work ARS performed on May 14th, 2020 at 2280 LA FLOR LN (the “Premises“) under Invoice No. 307233. ARS‘s parts and labor warranty for the work performed on the Premises prior to the date of this Release will no longer be valid.
- Releasor herby releases, acquits and forever discharges the company from all actions causes of action, suits, debts, sums of money, accounts, covenants, contracts, agreements, arrangements, promises, obligations, warranties, guarantees, trespasses, torts, injuries, losses, damages, claims, demands, defenses, or other liability of relief of any nature whatsoever, whether known or unknown, direct or indirect, foreseen or unforeseen, resulting or to result, whether in law or in Equality, whether presently asserted or not, whether in contract, statue or otherwise, which have accrued or which may accrue, including but not limited to, claims that were asserted or that could have been asserted up to this date relating to any services, materials, any act or omission related to services performed by the Company prior to the date of this Release at the premises. Such release is conditioned upon the Company’s Completion of the agreed upon conditions and work described in Paragraph 1 above.
- The parties acknowledge that this settlement is the compromise of a doubtful and disputed claim and that the consideration paid hereunder is not an admission of liability on the part of either party, by whom liability is expressly denied.
- Releasors agree that they shall refrain from taking actions or making statements, written or oral, related to the work the Company performed under the above referenced Invoices, which disparage or defame the goodwill or reputation of Company, its products or services, and its directors, officers, executives, shareholders and employees. Notwithstanding the foregoing, Releasors shall not be prohibited from communicating the terms of this Agreement and associated matters with any government agency. This clause does not apply to any unrelated work or services the company performed at Releasors‘ home.
- The Releasors, by signing this Agreement does herby acknowledge and warrant that they HAVE CAREFULLY READ THIS AGREEMENT IN ITS ENTIRETY AND UNDERSTANDS IT TO BE A FULL AND FINAL RELEASE, WAIVER AND DISCHARGE OF THE CLAIMS DESCRIBED IN PARAGRAPH 2 ABOVE. As well as under any other statues and/or common-law principles of similar effect.
Agreed and signed this ____ day of _____2020
NO Way JOSE!
If you are a consumer and you sign this type of form you will regret it! This document serves us in no way and we already have a formal contract that is in breach. We will not sign this and will drag ARS into a court of law for all to see and read about.
How dare you try to take away my American rights after flat out failing to do what you contracted to do. We are now in the process of getting the 3 estimates we should have got in the first place.
Worse is the fact that I now have over 25 hours of my time into fixing this mess that ARS created. We deserved better and so do you. We will get 3 local quotes and Home Depot just lost $30,000 sales a year!
Discovered Excessive Moister, Water Damage & Mold!
On Monday June first 18 days after ARS Orlando did this poor install, we discovered water damage. As part of our contract we were sold new HVAC air lines. The current lines were 12″ and they were supposed to increase those to 14″. The contractors ARS sent out did not replace the lines beyond what we could see without going under the building. We discovered a lot of condensation, leaking air lines, trash and what appears to be water condensation trapped inside the building vapor barrier and insulation. Mold is definitely a concern here.
Start Of Litigation and Statutory Notice Letter
Today we are retaining an attorney after discovering all the damage under our home. We are so lucky we did not just accept a refund and sign the form above. What we discovered is that ARS will have to be served a document called a statutory Notice Letter. That letter is the first step in suing them for the breach of contract and damage they did to our home. So as of now I will be turning this over and I may have to end this blog article till after litigation is finished. Thanks for listening!